Refund and Return Policy

We want you to be fully satisfied with your purchase from [Your Store Name]. If you’re not completely happy with your order, we’re here to help. Please review our Refund and Return Policy below to ensure a smooth return or exchange process.

1. Returns

We accept returns within 30 days of your purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  • Eligibility for Returns: Items must be unused, in the same condition that you received them, and in the original packaging.
  • Non-returnable items: Some items, such as personalized products, intimate or sanitary goods, and gift cards, are non-returnable.

2. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed to your original payment method within a certain number of days.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as for damaged or missing items not caused by error in fulfillment.

3. Exchanges

If you would like to exchange your item for a different size, color, or model, please return the original item and place a new order. Shipping fees for exchanges will be the responsibility of the customer.

4. Shipping Costs

  • Return Shipping: Customers are responsible for paying their own return shipping costs unless the return is due to a defective or incorrect item.
  • Non-refundable Shipping Costs: Original shipping charges are non-refundable unless the item is damaged or defective.
  • Free Returns: Some special promotions or items may include free returns. Please review the product details or contact customer service for more information.

5. How to Return an Item

  • Step 1: Contact us at [Your Contact Email or Phone] with your order number and reason for return.
  • Step 2: We’ll provide you with a return shipping address and any necessary instructions.
  • Step 3: Ship the item back to us using a trackable shipping service or purchasing shipping insurance for the value of the item.

6. Late or Missing Refunds

If you haven’t received your refund after a reasonable time, please first check your bank account or credit card company as there might be delays. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email or Phone].

7. Damaged or Defective Items

If your item is defective or damaged, please contact us immediately at [Your Contact Email or Phone] with a detailed description and photo of the damage. We will arrange for a replacement or refund as needed.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please feel free to reach out to us at:

  • Email: [Your Contact Email]
  • Phone: [Your Contact Phone Number]

Thank you for shopping with [Your Store Name]!